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Persistence is Polite: What Summer Camp Staff Can Learn From a Music PR Firm

May 13th, 2009 · Human Resources, Technology, Video

This time of the year, camp directors are swamped with staff interviews. With the downturn in the economy, there are more people than there are jobs. In my nearly 20 years running summer programs, I have never had this many staff clamoring for work. We always get 2-3 times as many applications as jobs. Not everyone is qualified. This year the qualification levels are much higher and people are more desperate. This has not only resulted in an unprecedented number of highly qualified applicants, but a significant number of phone calls and emails about positions to my cell phone and inbox. In year’s past I was able to manage the noise, reply in a timely manner, and get summer camp staff job applicants an answer on their status. Applicants had multiple options for jobs so they never called my cell phone and they rarely emailed to follow-up. With enrollment rising slower than expected and applicants with fewer options, my inbox box bubbles over and my cell phone rings. I even had a high school student call my cell at 10:15pm on a Friday night inquiring about her application! Of course I was still working at that time but that is besides the point. Had someone not pointed it out to me, I honestly wouldn’t have thought twice about a call so late.  Camp Directors know no bed time in May and June.

A few weeks ago I realized I was over matched for the influx of input and noise the applicant pool was bringing this year. Rather than feel guilty that I was unable to keep up, I listened to the words of a wise friend who said, “The person doing the hiring is the one everyone has to wait on. Don’t feel bad for making them wait, it is just the way it goes.”

cyber pr logo small Persistence is Polite: What Summer Camp Staff Can Learn From a Music PR FirmAriel Hyatt of CyberPR, one of my favorite people in the world, has a great video series for musicians: Sound Advice TV - New Media Tips for Musicians. In my spare time I work with a band called megaphone helping with technology solutions and social media.  Ariel Hyatt is my hero when it comes to helping musicians, authors, and content creators exposure on the interwebs.

This video from her show reminded me about the number of emails and calls I get. Like the music publicist who received so many packages, I am over run with applications and staff. While I don’t move their application into different piles each time they call or email (as mentioned in the video), I do take note of who is trying to stay on my radar. I don’t always get to call or write them back. Nagging and arrogant emails get the person moved off the hire list, polite and persistent check-in emails keep their name in my head. The lucky ones hit me at a time when I can respond  and even at a time when I have an opening.

Staff: take a lesson from the music industry - persistence is polite if done well and appropriately. Not at 10:00 pm on a Friday night or with an unsigned email or text message.  When you don’t follow-up at all, I may forget about you.  Follow-up but don’t be offended if you don’t get a reply.

video link: Sound Advice TV feat. Derek Sivers - Persistence is Polite

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What not to say at job interview for summer camp

April 24th, 2009 · Human Resources, Video

I am about 60% of the way through interviewing 130 staff for summer camp jobs.  Those of us in the industry are accustomed to interviewing large numbers of young people.  This week I interviewed a high school student, who worked for another camp in a lower leadership position and asked him what was the difference between the old lower position and the new one he is interviewing for. He proceeded to tell me that in the lower position the staff did not always follow the rules.  When asked for an example he said he often escorted campers to different locations on his own - even though he knew he was to have a partner to walk campers between locations.  He said he didn’t want to tell the camper no and so he often just took the camper where he or she needed to go.  In this higher position, he said he would need to learn to say no.  Is this someone you would promote?  Knowingly not following rules, especially ones set for safety, is a deal breaker for me.

How are your interviews going? Do you have any great stories to tell of the interviews that were awful?

Ran across this site How to Nail a Job Interview and they have wonderful tips with great videos.  We often run modules for our high school and junior high staff about professionalism at work, interviewing skills, etc.  These videos may come in handy.


video: How To Nail An Interview (Tip 11)

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