The Camp Director

Leadership, Technology, Training, Staff Recruitment, Marketing, Child Development, Risk Management

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Entries Tagged as 'Customer Service'

How Summer Camps Can Apply Zappos Principles to Camp: Review of Delivering Happiness: A Path to Profits, Passion, and Purpose

June 7th, 2010 · 2 Comments · Books

I was given a free advanced copy of Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, CEO of Zappos.com. It has been a book I have been eager to read so I did not mind writing a review in exchange to get my hands on the book a bit early. In […]

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What If We Ran Summer Camp Like Twitter?

May 25th, 2008 · No Comments · ACA, Customer Service, Humor and Fun, Technology, Twitter

Recently, Twitter, a micro-blogging platform, has been having more technical issues. As camp season hits high gear for camp directors around the country, I was wondering what it would be like if I could send error messages like twitter does when my system gets overloaded. Too many incoming phone calls to the registration office gets […]

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